ppvai Terms and Conditions

1.1 Age Requirement

To create an account on ppvai and use any gaming or betting service, you must be at least 21 years of age. We reserve the right to verify your age and may close any account belonging to a person under 21 at any time and forfeit the balance.

1.2 One Account Policy

Each person may create only one account. Operating multiple accounts from the same person, household, address, device, or IP address is strictly prohibited. Violating this rule will result in all associated accounts being closed, and all balances and bonuses may be forfeited.

1.3 Providing Accurate Information

You must provide true, accurate, and complete information at the time of registration. Update your account immediately if any information changes. Providing incorrect or false information may result in account termination. ppvai may request documents at any time to verify your identity.

1.4 Account Security

It is your responsibility to keep your account login details confidential. You are fully responsible for all activity carried out through your account. If you suspect unauthorized access, notify our support team immediately.

2.1 Deposit Rules

• If a deposit is not correctly credited to your account, contact support immediately.
• Deposits must be made from a payment account registered in your own name — transactions through third parties are prohibited.
• If a duplicate deposit occurs due to any technical error, ppvai reserves the right to return the excess amount.

2.2 Withdrawal Rules

• Account verification must be completed before submitting a withdrawal request.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held until active bonus wagering requirements are met.
• In cases of suspicious activity, ppvai may hold a withdrawal and request identity verification.
• Once a withdrawal request is approved, the standard processing time is 10–45 minutes.

3.1 Welcome Bonus

ppvai offers new members a 100% bonus on their first deposit, up to ৳10,000. For example: deposit ৳1,000 and receive an extra ৳1,000 bonus, bringing your total balance to ৳2,000; or deposit ৳22,000 and receive the maximum ৳10,000 bonus, bringing your total balance to ৳32,000.

3.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25x, applied only to the bonus amount — not the deposit amount. For example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before the bonus winnings become withdrawable. Wagering contribution rates may vary by game.

3.3 General Bonus Terms

• Bonuses apply to eligible members only.
• Each member may benefit from each promotion only once.
• Bonuses apply to qualifying deposits made via bKash, Nagad, Rocket, or bank transfer.
• ppvai reserves the right to change, suspend, or cancel any promotion at any time.
• Bonus abuse, bonus arbitrage, or attempting to gain bonus benefits through coordinated betting is prohibited.

4.1 VIP Tier Rules

• An active ppvai account is required to participate in the VIP tier program.
• Cashback is calculated and credited to your account at a set time each week.
• ppvai reserves the right to change the structure or benefits of the VIP program at any time.
• A member who violates the rules may have their VIP status revoked.

5.1 General Gaming Policy

All games available on ppvai are operated using software from certified game providers. Every outcome is completely fair and random through Random Number Generator (RNG) technology. There is no way to predetermine the result of any game.

5.2 Betting Limits

Specific minimum and maximum bet limits apply to each game and betting market. These limits vary by game type, market, and stage of play. ppvai reserves the right to change the limits for any specific bet.

5.3 Technical Errors

If a technical error occurs in any game or system, ppvai reserves the right to void transactions from that time. If an unreasonably high amount is displayed due to a technical error, it will not be considered a genuine win, and any excess amount will be recovered where applicable.

5.4 Sports Betting

ppvai offers betting on cricket (including BPL, IPL, T20 World Cup), football (FIFA), kabaddi, and other sports. All odds and markets may change before they are confirmed. If an event is cancelled or postponed, the relevant bets will be settled in accordance with ppvai's policy.

6.1 Fraud and Abuse

The following activities are strictly prohibited and will result in account termination:

• Creating or operating multiple accounts
• Conducting activities for the purpose of bonus arbitrage or bonus hunting
• Using software, bots, or automated systems
• Using the platform for money laundering or illegal transfer of funds
• Betting with funds belonging to a third party
• Attempting to interfere with the platform's security systems
• Harassing or threatening other members

6.2 Consequences

For any of the prohibited activities listed above, ppvai may take any action it deems appropriate, including: temporarily suspending an account, permanently closing an account, forfeiting all bonuses and winnings, and taking legal action where necessary.

7.1 Data Collection

ppvai collects personal information necessary for account registration, the verification process, and payment transactions. This information is kept secure using SSL encryption technology. To learn about our full privacy policy, visit the Privacy Policy page.

7.2 Use of Information

Purposes for which collected information is used:

• Verifying accounts and confirming identity
• Processing payments
• Preventing fraud and ensuring security
• Providing customer service and support
• Meeting applicable legal obligations

8.1 Responsible Participation

ppvai believes that gaming is a form of entertainment — it should not be treated as a source of income. We encourage members to play responsibly. Use of this platform by anyone under 21 years of age is strictly prohibited.

8.2 Self-Exclusion Feature

If you feel that gaming is becoming a problem for you, you can contact our support team at any time to request a temporary or permanent account suspension. To learn more about responsible gaming, visit our Responsible Gaming page.

9.1 Closure at Member's Request

Any member may close their account at any time. Contact the support team to make a request. All bonus wagering requirements and withdrawal matters must be settled before the account is closed.

9.2 Closure at ppvai's Initiative

ppvai may close or suspend any member's account for the following reasons:

• Violation of these Terms
• Fraud or dishonest conduct
• Providing a false identity or information
• The need to comply with legal obligations

10.1 Complaints Process

If you are dissatisfied with any matter, please contact our support team first — via live chat or by emailing [email protected]. We will review and resolve your complaint as quickly as possible.

10.2 Final Decision

ppvai's decision shall be considered final regarding game results, transaction records, and system logs. In the case of technical errors, ppvai will make decisions based on system records.

11.1 Limitation Statement

ppvai is not responsible for the following: games or bets being interrupted due to loss of internet connection; issues caused by faults in a member's device or software; failures of third-party services (payment gateways, internet service providers); and indirect losses or loss of profits in the event of unforeseen technical failures.

11.2 Service Guarantee

ppvai strives to provide uninterrupted service, however the service may temporarily be unavailable due to maintenance, upgrades, or unforeseen technical issues. ppvai will not be held responsible for such interruptions.

12.1 Changes to Terms

ppvai reserves the right to modify these terms at any time. For significant changes, we will provide a notice on the platform. If you continue to use the platform after any changes, you will automatically be considered to have agreed to the revised terms.

12.2 Contact Us

If you have any questions or comments about these terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

For more information, visit our FAQ page, Privacy Policy, and Responsible Gaming page.