ppvai's Privacy Policy

1. Introduction

ppvai is a trusted online entertainment and betting platform in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This privacy policy explains how ppvai collects, uses, stores, and keeps your personal information secure.

By using our platform, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully, and if you have any questions, contact our support team.

This policy applies to all services on the ppvai platform — including our website, mobile version, and any related digital services.

2. What Information We Collect

ppvai collects only the information necessary to provide our services smoothly. The categories of information collected are listed below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth — required for age verification
• National ID or passport number (where required)
• Address (current and permanent)
• Mobile number
• Email address

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Login time and date records
• Platform usage patterns and session data

2.4 Communication Information

• Live chat conversations
• Messages sent by email
• Complaint and review records

3. How We Collect Information

ppvai collects information in the following ways:

• Direct collection: Information you provide yourself during account registration, login, and transactions.
• Automatic collection: Information collected automatically through cookies and similar technologies while you use the platform.
• From third parties: Transaction verification information received from payment processors (bKash, Nagad, Rocket, banks).
• Identity verification: Information verified from government databases during the national ID verification process.

4. Purpose of Using Information

Collected information is used only for the following specific purposes:

4.1 Account Management

To create and manage your ppvai account, verify your identity, and confirm your age (for users aged 21 and above only).

4.2 Processing Financial Transactions

To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Your accurate payment information is required to complete withdrawals within 10–45 minutes.

4.3 Customer Support

To resolve your issues through our 24/7 live chat and email support, and to communicate with you effectively.

4.4 Security and Fraud Prevention

To prevent unauthorized access to accounts, detect suspicious transactions, and prevent financial fraud.

4.5 Service Improvement

To analyze user experience and improve the quality of the platform and introduce new features.

4.6 Legal Compliance

To comply with applicable laws and regulations and to respond to legitimate requests from relevant authorities.

5. Data Storage and Security

ppvai has implemented industry-leading technical and administrative measures to ensure the security of your information.

5.1 Technical Security Measures

• SSL Encryption: All data transmissions are encrypted using TLS/SSL technology.
• Encrypted Database: Collected information is stored on encrypted servers.
• Two-Factor Authentication: An added layer of security for your account.
• Firewall and Anti-Malware: Prevents unauthorized access and cyberattacks.
• Regular Security Audits: Platform security is reviewed on a regular basis.

5.2 Administrative Security Measures

• Only authorized staff may access users' personal information.
• All staff are trained on data protection.
• Data access logs are maintained and reviewed regularly.

5.3 Data Retention Period

Your information is retained for as long as you use our services and for as long as legally required. Financial transaction records are retained for the period specified by applicable law, even after an account is closed.

6. Sharing Information with Third Parties

ppvai does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

6.1 Payment Processors

Information is shared with bKash, Nagad, Rocket, and related banking institutions as needed to complete transactions. This information is used only to verify specific transactions.

6.2 Legal Obligations

Under applicable laws and regulations of Bangladesh, information may be provided in response to a lawful order or request from a government authority or law enforcement agency.

6.3 Technology Partners

Limited information is shared with certain technology service providers for platform operations. These partners operate under strict confidentiality agreements and may only use information for the specified purpose.

7. Cookies and Tracking Technology

The ppvai website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login status and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze website usage and improve services.
• Security Cookies: To detect fraud and protect your account.

7.2 Cookie Control

You can manage cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

8. Your Rights

As a ppvai user, you have the following rights over your own personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with details of your stored information.

8.2 Right to Rectification

You have the right to request correction of any information that is inaccurate or incomplete.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may not be deletable before the required retention period ends.

8.4 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

8.5 Right to Object to Processing

In certain circumstances, you have the right to object to the processing of your information.

To exercise any of the above rights, please contact our support team. We will aim to respond to your request within 30 business days.

9. Protection of Minors

ppvai strictly provides services only to users aged 21 and above. Collecting or processing information of minors is against our policy.

Age is verified at the time of account registration. If we learn that information of a minor has been collected, we will immediately delete that information and close the account.

If you suspect that a minor is using our platform, please inform our support team.

10. Changes to This Policy

ppvai reserves the right to update this privacy policy as needed. If any significant changes are made, we will inform you in the following ways:

• Through a notice published on the website.
• By sending a notification to your registered email.
• By displaying a notice the next time you log in.

If you continue using ppvai after the changes, you will be considered to have agreed to the updated policy. If you do not agree to the changes, you may close your account.

The "Last Updated" date at the top of this page will always reflect the date of the most recent change.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team provides assistance 24/7 in both Bengali and English.

Any privacy-related requests are processed as quickly as possible.